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ServiceNow Online Training

Cheyat Tech Providing ServiceNow Online Training with highest standards. we have well experienced instructors to deliver ServiceNow Online Training.

ServiceNow Online Training Course content

Unit 1: Introduction to Service-Now

  • ITSM
  • Tool Introduction
  • Current Competitors
  • Releases
  • Creating a developer account

Unit 2: User Administration

  • Creating a new user
  • Group and Roles
  • Assigning a role to a group,impersonating a user

Unit 3: Data Management

  • Database structure
  • Key table-management modules
  • Creating a table
  • Task table
  • Configuration management table
  • Extending the configuration table.

Unit 4: Application Scopes

  • Application architecture
  • Service Now applications
  • Creates a new application
  • Creating application artifacts
  • Accessing information in different scopes

Unit 5: Modules, Forms, and Views

  • Creating a new module
  • Different module link types
  • Managing module order

Unit 6: Introduction to Service NowScripting

  • Client-side scripts
  • Server-side scripts
  • Execution order of scripts
  • Glide Form
  • Glide User
  • Glide Menu
  • GlideList2
  • Server-side Glide API

Unit 7: Client-Side Scripting

  • on Load client scripts
  • on Change client scripts
  • on Submit client scripts
  • UI policies
  • UI scripts
  • Disabling client-side scripts

Unit 8: Server-Side Scripting

  • Business rules
  • Script includes
  • UI actions

Unit 9: Events and Notifications

  • Events
  • Script actions
  • Notifications

Unit 10: Workflow Development

  • Workflow basics
  • Using workflow editor
  • Workflow activities
  • REST calls using a workflow.

Unit 10: Debugging in Service Now

  • Syntax editor
  • Script Debugger
  • JavaScript Log
  • Field Watcher

Unit 11: Advanced Database Features

Unit 12: Job Scheduling and DataExport-Import

  • Scheduled script execution
  • Exporting data
  • Form export
  • List export Direct URL access
  • Importing data using Import Sets

Unit 13: CMDB

Unit 14: Integrations

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